Du står her: helsenorge.noOther languagesEnglishRightsChoosing a treatment centre Choosing a treatment centre - from referral to treatment As a patient of the specialist health service, you can compare waiting times and see which treatment centres you can choose from. Sidebilde Johnér Bildbyrå AB Referral You need to be referred by your doctor (GP) before you can receive medical care from the specialist health services. Steg 1 innholdYour GP can refer you for medical care within the specialist health service. Your right to treatment will be determined by the treatment center you are referred to. Other treatment providers such as psychologists, manual therapists and chiropractors may refer you to a specialist within their respective fields. Choose where you wish to receive treatment As a patient of the specialist health service, you have a right to choose your treatment centre. Steg 2 innholdThis scheme applies to all public sector and some private sector treatment centres across Norway. Factors to consider when choosing a treatment centre Here you can find an overview of all treatment centres (in Norwegian only) and compare: Waiting times - Estimated waiting times for each treatment centre. You can find the definition of waiting times (in Norwegian only) here. Quality of treatment - The National healthcare quality indicators can indicate the quality of a treatment centre. See also the definition of quality indicators (in Norwegian only). Number of treatments - The number of treatments a particular centre has carried out within a year. See also definitions of number of treatments (in Norwegian only). Travel route - Proximity to a treatment centre and your next of kin, and whether you need follow-up over a period of time can be important when choosing a treatment centre.You can choose different treatment centres for different phases of your medical treatment. This means, for instance, that your state of health can be assessed by one treatment centre, surgery can be performed by another, and rehabilitation can be provided by a third centre. Please note that some treatment centres prefer to conduct their own examinations on patients they are to treat. For more information, see assessment of referral (in Norwegian only).Talk to your GP or call 800 HELSE (800 43 573) for guidance or advice. Exceptions from the right to choose your treatment centreYou cannot change to another treatment centre in order to obtain more specialized treatment than you have been offered.Your health status and any medication you are taking may be of importance for what treatment centre you can choose. Some treatment centres will for instance not accept patients who are being treated for several diagnoses at the same time.You cannot choose a treatment centre when you need emergency treatment. Send referral to preferred treatment centre Your treatment provider will send your referral directly to your preferred treatment centre or give you the referral so you can send it yourself. Steg 3 innholdThe referral must be sent to a treatment centre which is licensed to assess whether you are entitled to medical care. All public sector and some private sector treatment centres hold such a licence. See assessment of referral for more information.Public sector treatment centres are obliged to give priority to patients from their own health region. If you choose a public sector treatment centre outside your own health region, you may be rejected if it does not have sufficient capacity. Wait for a response When the treatment centre has received your referral, they have 10 working days to assess whether you are entitled to examination or treatment by a specialist. Steg 4 innholdIf serious illness is suspected, they must reach their conclusion sooner. When you have received a response Once the treatment centre has assessed whether you are entitled to examination or treatment by a specialist, you will receive a letter with their assessment. Steg 5 innholdIf you are entitled to medical careIf the treatment centre believes you are entitled to essential medical care, you will receive a letter with information about the following:deadline for commencement of your medical careyour deadline concerns the commencement of examination or treatmentdate and time for the first appointment If you are not entitled to medical careThe response to the referral is based on a medical assessment by a specialist. If the treatment centre believes you are not entitled to medical care, you will receive a letter saying so. You are entitled to a second opinion and your GP can assist you in sending the referral to another treatment centre.You can also appeal the rejection. Changing treatment centreYou can change treatment centre while you are on a waiting list. You can contact the centre where you are on the waiting list and ask them to send the referral to the treatment centre you prefer. If your alternative centre has insufficient capacity, you will remain on the waiting list of your original treatment centre.Talk to your GP or call 800 HELSE (800 43 573) for guidance or advice about changing treatment centre. Commencement of examination or treatment. If you are unable to attend the assigned appointment you must inform the treatment centre. Then you avoid paying the fee, and someone else can have your appointment. Steg 6 innholdIf you need to prepare anything before your examination/treatment, you will be informed by the treatment centre. Payment and travel expensesThe specialist health services are generally free of charge. However, if you do not have an exemption card, you will have to pay a fee in some cases. Children under 16 do not pay fees. For mental health care and intoxicants, the limit is 18 years. For more information, see exemption cards and user fees.You can be refunded your travel expenses in connection with your treatment, but you will have to pay a proportion. For more information, see patient travel. Waiting time breachesIf the treatment centre is unable to keep to the waiting time they offered you for the latest commencement of your medical care, HELFO will contact you to ask you whether you are interested in receiving the same service from another treatment centre. For more information, see < breaches of waiting time. ComplaintsYou can complain if you believe you have been deprived of your rights as a patient. For more information, see complaints procedures.