When Helfo telephones, you must answer if you want Helfo to find another treatment centre for you.
If you do not want Helfo to find another treatment centre for you, you will remain on the waiting list at your original place of treatment. In this case, you should expect to wait longer than the period that has been assessed as medically defensible for your condition. If you change your mind, you can contact Helfo yourself.
If you do want Helfo to find another treatment centre for you, Helfo will contact the treatment providers it has framework agreements with. If you accept the treatment that Helfo has arranged, you will be removed from the waiting list of your original place of treatment. For the treatment you receive, you will only pay a user fee in accordance with the applicable rates for public healthcare treatment.
If you do not want to take up the offer that Helfo finds for you, Helfo cannot later on propose a new offer of treatment for the same exceeded waiting time.
In some cases, Helfo is unable to find an alternative healthcare option for you. You will then be referred back to the original place of treatment that exceeded the waiting time, and will keep your place on the waiting list.