If your guaranteed waiting time has been exceeded, Helfo will telephone you to ask if you wish to receive treatment elsewhere.
If Helfo is unable to get hold of you within 3 days, Helfo will send you a letter asking you to reply as soon as possible if you wish to receive treatment elsewhere. After the 3 days, even if Helfo did not get hold of you, Helfo starts the process of finding an alternative option for you.
If Helfo does not receive a written reply from you within 10 days of sending the letter, you will be referred back to your original place of treatment. You will keep your place on the waiting list there.
Many people whose guaranteed waiting time is exceeded initially receive a smartphone text message with information from Helfo. This will apply to you if your mobile phone number is registered in the DIFI directory. Click this link to learn more about text messages from Helfo (in Norwegian).
Patients under the age of 16 will not be telephoned or texted by Helfo. For children under 12, Helfo will contact their parents or legal guardian, and contact with adolescents aged 12 to 16 will in most cases be through their doctor or other referrer.