You will receive the exemption card for user fee group 2 within three weeks from when you have paid more than NOK 2,176 (in user fees).
By logging in to the service Exemption card and user fees ("Frikort og egenandeler") at helsenorge.no you can view your exemption card and user fees.
You will receive an SMS or e-mail when, depending on what notifications settings you have made at helsenorge.no.
If you have paid to much in user fees, you will automatically get back the right amount.
Children under 16 and people with recognised occupational injuries are exempt from paying user fees for treatment by a physiotherapist. Everyone else must pay user fees for their first treatment starting from 1 January 2017.
Approved user fees in user fee group 2
Physiotherapy: Examination and treatment by a physiotherapist who has a contract with or is permanently employed by the municipality. You can find out more about user fees for physiotherapists here (in Norwegian).
Dental diseases: Dental diseases and conditions that affect dental health. User fees for the following treatments are included in the scheme:
- Diseases and abnormalities (malformations) in the mouth and jaw (in Norwegian: anomalier)
- Treatment of certain forms of periodontitis (marginal periodontitis and peri-implantitis) (in Norwegian: marginal periodontitt and periimplantitt)
Dentists and dental hygienists are not bound by the defined reimbursement rates. They set their own prices. Even if you have an exemption card, you must still pay the difference between the price charged by the dentist/dental hygienist and the amount covered by the Norwegian National Insurance Scheme (in Norwegian).
Rehabilitation: User fees at approved rehabilitation centres that have a contract with a regional health authority.
Travelling abroad for treatment: User fees for treatment trips abroad that are arranged by the Oslo University Hospital – Rikshospitalet. Adult patients pay a user fee, while children and adolescents receive the service for free. If you travel with someone, their costs are not included when Helfo calculates your exemption card entitlement.