The general rule is that your travel expenses will be reimbursed at a standard rate per kilometre, regardless of the form of transport that you use. For journeys over 300 kilometres, expenses will be covered according to the cheapest form of public transport available on the route, instead of the standard rate per kilometre.
If you are unable to travel by public transport for either health- or transport-related reasons, you may be entitled to a requisition for adapted transport.
You will not be entitled to reimbursement for your travel expenses if you have declined an offer from your local patient travel office for transport on the journey concerned.
Public transport
Public transport includes bus, train and ferry/passenger boat services which run on a fixed route/timetable. If you decide to travel on public transport, travel unaccompanied and apply for reimbursement of your travel expenses afterwards. If you apply for reimbursement for your expenses for travel by public transport, you will normally be reimbursed at a standard rate per kilometre.
If it can be documented that public transport has been used, both the patient and any essential travel companion can be reimbursed for the journey at a standard rate per kilometre.
Scheduled bus services
If you choose to travel by bus to or from your treatment, there are currently several options open to you. Check the timetables for the scheduled bus services in your area, or contact Pasientreiser if you need help in planning your journey.
Ferry services
Travelling by ferry with a car
As a general rule, you will be reimbursed for ferry travel at the standard rate per kilometre when travelling by car on a ferry.
You will be reimbursed for the cost of your ferry ticket if:
- you need to use a car on your journey for health reasons, or
- • you have to drive because there is no public transport available on the rest of the route
You must then attach your ferry ticket or receipt when you submit your application. If you need to use a car for health reasons, you must also attach documentation of this from your treatment provider. If no public transport services are available, you must state this in your application.
Travelling by ferry without a car
If you have travelled by passenger ferry, Hurtigruten or car ferry without a car, you can have the cost of your ticket reimbursed instead of the standard rate for the ferry section of your route. In order to claim reimbursement, you must attach your ferry ticket or receipt to the application.
Plane
If you need to travel by plane to get to your treatment, you must call your local patient travel office on 05515 as soon as you have received the letter inviting you to your appointment. The patient travel office will help you book your flights.
If you book and pay for the flights yourself, you can claim your travel expenses after you have completed the journey. For journeys of less than 300 kilometres each way, the travel will be reimbursed at the standard rate per kilometre. For journeys of more than 300 kilometres each way, the cost of the cheapest form of public transport available on the route will be reimbursed.
If the patient travel office has booked the flight for you, travel expenses will be reimbursed at a standard rate per kilometre. If you have to drive a car yourself or be driven to the airport for health reasons, you must enclose documentation from your treatment provider of this when you apply for support for your trip. If there are traffic reasons why you have to drive a car, such as that there is no public transport on the route, you must describe this in the application.
Private car
You can travel by private car to get to and from treatment. The general rule is that you will receive a fixed rate per kilometre.
If you bring a travel companion with you in the car, the journey will still only be covered at a single rate per kilometre.
Additional expenses for car parking, car ferry, road tolls and studded tyres will be reimbursed if it was necessary to use a car on the journey for health- or transport-related reasons. If you need to travel by car for health reasons, the treatment provider must document this. If there are transport-related reasons why you need to travel by car, the patient travel office will consider your situation.
If the patient travel office considers that it was only necessary to travel by car for certain legs of your journey (e.g. from your home to the nearest bus stop), you will receive an allowance for your expenses for travel to the bus stop concerned. You will then only be reimbursed at the fixed rate per kilometre.
In order to be reimbursed for your expenses for car ferries or car parking, you must attach a ticket or receipt. The receipt must state how much you paid for the parking.
Helseekspress and helsebuss
Travel by Helseekspress and Helsebuss must be booked via the patient travel office. Contact Pasientreiser on 05515 for more information and booking.
Overview of routes and timetables for Helseekspress and Helsebuss
Taxis, maxitaxis and minibuses
The treatment provider is responsible for booking travel by taxi, maxitaxi or minibus if you need to travel by these forms of transport for health reasons. You will then be entitled to requisitioned travel due to your health needs.
If it is not possible to use public transport on your intended route, your local patient travel office will be able to help you plan your travel. Contact Pasientreiser on 05515 for more information and booking.