About Patient travel

This service requires Full access consent.

You must also consent to the Patient Travel Office collecting information about you.

If you would like to check the level of consent you have given or change your consent, you can do so under Privacy settings.

You can give someone power of attorney to apply for or be in contact with Patient Travel Office on your behalf.

You can give a person power of attorney to:

• Apply for or contact the Patient Travel Office on your behalf
• Get access to your case
• Receive inquiries from the Patient Travel Office
• Receive communicatons about decisions on your behalf

In order to use this service on behalf of others for whom you do not have parental responsibility, the individual in question needs to give you power of attorney for service area number 3: Digital health services.

Read more about power of attorney.

Who needs power of attorney?

• Persons who don’t have parental responsibility or guardianship for a patient and are submitting applications or acting on behalf of the patient
• Institutions that apply for reimbursement of travel expenses in connection with a patient’s travel for example, an asylum reception centre or a school that has paid for travel expenses for a patient and is applying for coverage of these expenses

A person with parental responsibility or guardianship does not need power of attorney to seek or act on behalf of the patient for whom they are responsible.

Digitally-issued power of attorney

You can give power of attorney by logging in and selecting proxies under "Profile and settings". Here you can either add a family member from the list, or register another person who you want to give power of attorney. You can decide whether a digitally-issued power of attorney is valid for a limited or unlimited period.

Power of attorney by post

If you send a letter granting power of attorney by post, the letter must clearly indicate this fact, and contain the following:

the name, contact information and social security number of the person giving power of attorney and of the person who is being granted power of attorney. You must also state the scope of the power of attorney app

The letter granting power of attorney must be attached to the application and will be kept on your file for each case. The Patient Travel Office does not have the capacity to store these letters, and a new letter must be attached to every application submitted to the Patient Travel Office.

Use the power of attorney letter template when making a physical application by post.

Power of attorney template (pdf)

You can use the service on behalf of children for whom you have parental responsibility or guardianship. You can do this by selecting your child's profile on the Patient Travel service after you have logged in.

Unlisted address is often also known as «confidential address» or «blocked address».

This service is not available to people with an unlisted address.

If the service contains information from another service that is not available, this information will not be visible, even if this service is.

If you live at a confidential address, you will not be able to represent others at Helsenorge, nor will others be able to act on your behalf.

Patient Travel would like to provide information about what you can expect as a patient, travel companion or next of kin when interacting with the service.

Read more in the Patient Travel service declaration on Pasientreiser.no.