User fees at the family doctor

When you go to a family doctor, you will have most of the cost of your treatment covered. You will normally have to pay a user fee which counts towards your exemption card for user fee group 1.

Foto: Helfo/Morten Rakke

You must pay any expenses that are not approved user fees. These expenses do not count towards your exemption card for user fee group 1.

This could be fees for bandages and equipment which is necessary for your treatment. Your family doctor/general practitioner (fastlege) may only require you to pay the user fee stipulated in the Regulations concerning subsidies to cover expenses for examination and treatment by a doctor. (Only in Norwegian.)

​General rule for payments to doctors

Most patients must pay a user fee when they visit a doctor's office.

Some groups are exempt from paying user fees for examination and treatment by a doctor. For example this applies to:

  • children under the age 16
  • children and adolescents under the age of 18 who receive psychotherapeutic treatment
  • patients who have received a decision concerning an occupational injury from NAV
  • soldiers serving compulsory military service (førstegangstjeneste)
  • pregnant women attending antenatal checkups
  • patients suffering from an infectious disease which constitutes a risk to public safety, such as the coronavirus (coronavirus, 2019-nCoV/SARS-CoV-2), chlamydia and gonorrhoea, and persons suspected of having such a disease
  • initial medical examination for individuals seeking emergency care after being subjected to violence in close relationships and/or sexual abuse

User fees and exemption cards

Only approved user fees count towards an exemption card for user fee group 1. The maximum user fee for 2019 is NOK 2,369.

Doctor's offices must put up a notice stating the main user fees and other charges.

Here is a summary of the main user fees that count towards an exemption card:

​Doctor

​User fee daytime ​User fee evening
​Consultation with GP/out-of-hours primary care service​155 kroner​262 kroner
​Consultation with GP/out-of-hours primary care service where the doctor specialises in general medicine​204 kroner​311 kroner
​Medical visit by GP/out-of-hours primary care service​209 kroner​334 kroner
​Medical visit by GP specialising in general medicine​245 kroner​370 kroner
​Consultation with or medical visit from a specialist​351 kroner
​Enquiry, advice upon attendance or by courier​56 kroner
​Laboratory tests​55 kroner
​X-ray​250 kroner
​E-consultation​155 kroner

Basic patient contact resulting in issuing of a sick-note or referral to a specialist

66 kroner

 

Payment for medical specialists

​​A family doctor may sometimes refer you to a medical specialist, such as a doctor at a hospital. You can read more about user fees at hospitals and outpatient clinics here (in Norwegian).

The same rules normally apply to user fees and contributions for medical specialists as for family doctors. If you are referred to a specialist at a private practice, it is a condition that the specialist has an operating subsidy agreement with a regional health trust authority. Below are links to the websites of each health region, with an overview of medical specialists who have an agreement with Helfo. The following pages are only available in Norwegian:

The groups that are exempt from user fees are the same for medical specialists as for doctors if the specialist has an operating subsidy agreement.

You will have to pay the full cost of your treatment yourself if you visit a medical specialist who does not receive an operating subsidy. This applies even if you have a referral from a family doctor.