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About the Health and Social Services Ombudsman

Parliament has decided that there should be an ombudsman in each county who can help patients and clients who do not get the help or treatment they are in need of.

Foto: Johnér Bildebyrå AB

We have a low threshold for contact and act as a voice for patients and clients who find it difficult to safeguard their own interests. Often our work is to create contacts between patients and health care services for matters to be resolved outside the formal complaints procedures.

Ombudsmen also strive for a better quality of health services. Ombudsmen are independent and free to express their views on matters which they believe should be changed to provide patients and users better health services. The Ombudsmans office is a public provider of patient and user experience, and shall be available, credible and constructive. All ombudsmen are to act with authority, identify and summarize the challenges and be visible and active in the public debate.

The system of Health and Social Services Ombudsman is statutory in Health & Rights Act Chapter 8. (Pasient- og brukerrettighetsloven)

What can your Health & Social Services ombudsman do for you?

  • Answer and clarify general questions regarding health- and social services

  • Hear about your experiences with the health- and social services

  • Provide advice and guidance regarding your patient rights

  • Inform you of methods for compensation claims and complaints

  • Assist you in meetings with service providers to obtain answers to your questions

  • Help you to formulate a compensation claim if you need to

  • Give advise on what to do if you have experienced to be injured

  • Provide advise of whom you may contact if we can not help you

Our services are provided free of charge – We offer complete confidentiality. You can remain anonymous when you contact us.

There is one ombudsman in each county. Find your county and make direct contact for help!

Ombudsmen mean

  • Patients must be given good and comprehensive treatment

  • The hospitals must have systems that prevent patients fall out of the queue

  • It is important to monitor how "Samhandlingsreformen" affects the health- and social service provided

  • Municipalities and hospitals must cooperate better in in the treatment of people who suffer from mental illnesses and addictions

  • The communication between health professionals and patients need to improve

Examples of cases

Desperate relatives

Family members are distraught because a municipality has spent 8 months to determine an application for nursing home for a 95 year old woman

Home care

A man contacted us because his home care service did not come to a certain time, as promised and because of that he did not get the medicines he needed.  

Inadequate care after surgery

One patient had large and painful bedsores because of inadequate care after surgery.
Rehabilitation was significantly delayed because of this and he was awarded compensation.

Waiting for appointment with GPs

Patients contact us due to latency for an appointment with the GP or difficulties to get an appointment when needed

System error

A patient was "lost" in the hospital system. That resulted in lack of summon for control after cancer surgery.

Suicide

Relatives believe a man took his own life because he was discharged from a psychiatric hospital to early.

Refused treatment

Addicts have been denied treatment because they have not been abstinent after previous attempts of treatment