You must state your name and address in your complaint. You should also state your telephone number. If you are a patient or user, you should state your Norwegian national ID number.
You must also explain what the complaint is about and who made the decision you are complaining about. If you are complaining about a written decision, you should enclose a copy of the decision.
You should also explain what you think is wrong and why you believe it is wrong. You should also state how you want the decision you are complaining about to be changed.
The Patient and User Ombudsman will assist you with your complaint.
If you want help to write a complaint or you need advice and guidance about what to do, you can contact the Patient and User Ombudsman in your county. They will also be able to answer general questions about health services and can attend meetings with medical personnel and case officers with you