How to represent other people at helsenorge.no

You can use the services offered on helsenorge.no on behalf of someone else, for instance in order to help them keep track of their health data. There are several ways of doing this.

Foto: Doug Olson / Mostphotos

When you log in to helsenorge.no, you can use services on behalf of:

  • yourself
  • others who have given you power of attorney
  • your children under the age of 16 for whom you have parental responsibility.

When you select someone other than yourself, you will immediately notice that the range of services available is reduced. The services shown will depend on the services that are available to children over and under 12 years of age and through power of attorney, as well as any opt-outs and consents that apply to the person you are representing.

Regardless of how you represent other people on helsenorge.no, you will never have more access than they have themselves. You also cannot have power of attorney to use services that they do not have or have not consented to themselves.

Power of attorney ("Fullmakt")

You can use the link below to give someone power of attorney.

Alternatively, you can click on your name when you are logged in to helsenorge.no and select “Fullmakter” in the menu that appears.

Age limits

You must be over 16 years of age to give someone power of attorney to use services on behalf of other people. The recipient of the power of attorney must be over 18 years of age.

Consent required to use the services

The person giving power of attorney must first give their consent to the collection, collation and use of health data. This is necessary in order to be able to use the services provided by Helsenorge. If you have not already done this, you will be asked to do it when you log in to helsenorge.no.

More information about the various levels of consent at Helsenorge can be found here.

Amend or cancel power of attorney

Power of attorney can either be valid for a limited period of time, or indefinitely. Powers of attorney that are still valid can be amended. When a power of attorney is amended, it will be deleted and a new one will then be automatically created, with the changes. Powers of attorney which have been deleted or are no longer valid will be automatically moved to history.

Both the person giving power of attorney and the person who receives it can cancel the power of attorney at any time.

What can you give power of attorney for?

You can choose what the power of attorney covers by selecting one or more of the three service areas. The power of attorney will automatically apply to new services within the selected areas as they become available.

This option is suitable for those who now and in the future would like as much help as possible to keep track of their health situation through digital services. If services which are considered to be a significant change are added, you may need to confirm the power of attorney again.

Service areas

You can choose the service areas that the power of attorney is to cover:

1) Access to data that has been registered about you

The person you give power of attorney to will be able to view data which has been registered about you within the health and care sector, and which is available on Helsenorge. He or she will also be able to request correction and deletion of such data.

With this option, the person who has been given power of attorney will not have access to your patient records.
 
With this option, you give access to:

  • view data that has been registered about you in health registries (including prescriptions, summary care record and vaccinations)
  • view information about your GP
  • request correction of errors in registries
  • view information about research projects you are taking part in
  • manage your profile settings
  • keep track of your consents and opt-outs

2) Access to patient records

The person you give power of attorney to will be able to view a summary of the documents that health professionals have made available digitally.
 
With this option, you give access to:

  • view your patient records
  • view entries made by healthcare professionals in your patient records
  • request correction of errors in patient records

3) Digital health services

The person you give power of attorney to will be able to view dialogues that you have had with healthcare professionals, as well as information concerning appointments, letters, forms for completion, etc. Please remember that data you obtain via Helsenorge may replace a physical letter sent to your home address.

With this option, you give access to:

  • book and manage your appointments
  • keep track of your referrals
  • manage your healthcare contacts
  • communicate with your treatment providers and other healthcare contacts
  • view your medicines and renew your prescriptions
  • view your vacciation card
  • enter information in your summary care record
  • use digital tools
  • use new services that are directly linked to prevention, treatment or follow-up of your health

Please note that power of attorney to view medicines and renew prescriptions is not the same as power of attorney to collect items on behalf of others.

In order to collect other people's medicines or items from a pharmacy, you must use a special power of attorney specifically intended for this purpose. You can obtain a form for this from the Norwegian Pharmacy Association (in Norwegian).

Parental responsibility

If you are registered in the National Population Registry as having parental responsibility, you will be able to represent the child or children you have parental responsibility for, subject to certain limitations.

Foster parents cannot gain access to their child’s health data via Helsenorge. Foster parents must contact the doctor who is treating the child in order to gain access to such data.

The following services are currently available on behalf of children:

For children 12 to 16 years old:

  • Messages (not all messages are available via parental responsibility)
  • Healthcare contacts
  • Pathway coordinator
  • General practitioner: Information on GP.
  • Changing GP
  • Prescriptions: Viewing of prescriptions and medicines.
  • Health registries
  • Research
  • Profile

If you have parental responsibility for one child or more, you will receive the same notifications for the children concerned as you do for yourself.

For children under 12 years old:

There are limitations on access rights for children aged between 12 and 16. When a child reaches the age of 12, access will therefore be automatically restricted to what is listed above.

In the case of children under the age of 12, all the services in the list will be available, in addition to:

  • Appointments and appointment administration
  • Referrals
  • Messages linked to medical centres or municipal services
  • GP services (if the GP offers such services)
  • Medical and critical information in summary care record
  • Patient record: Document summary and access log for patient records at hospitals in the Western Norway Regional Health Authority (Helse Vest) and the Northern Norway Regional Health Authority (Helse Nord).
  • Documents
  • Summary care record: Access to and your own entries in summary care record, settings and access log

When a child reaches 16 years of age

Once people reach the age of 16, they have legally reached the age of consent in health matters, and their parents will then not normally have any access rights. When a child reaches 16 years of age, their parents' access to Helsenorge’s services will automatically be deleted.

You can give power of attorney without logging in to helsenorge.no

You can give or withdraw power of attorney to use Helsenorge's services without logging in to helsenorge.no. You must use the following form to do this:

You will receive a code

In order to give power of attorney to other people, you will need to provide additional confirmation: We will send you a letter with a code as soon as we receive your form. When you receive this letter, call the Norwegian National Contact Point for Healthcare (Veiledning helsenorge.no) on 23 32 70 00 and enter the code along with the case number stated in the letter. It is important that it is you who calls and no one else. We will then set up the power of attorney.

Municipal services available via helsenorge.no

If you receive municipal healthcare services and live in an area that offers such services at helsenorge.no, you can give power of attorney to other people to use the services on your behalf.

This option is gradually being rolled out to cover other districts and municipalities, as well as more municipal services.

What you need to do

You decide who you want to give power of attorney to.

  1. Go to "Profile and settings" ("Profil og innstillinger") when you are logged in to helsenorge.no by clicking on your name at the top.
  2. Select "Powers of attorney” ("Fullmakter") and then “Create new power of attorney" ("Gi ny fullmakt").
  3. Select the person you wish to give power of attorney to. You can choose from your family members or search for someone else. You must know the Norwegian identity number of the person, who must be over 18 years of age and registered in the National Population Registry.
  4. Determine the scope of the power of attorney at helsenorge.no. You can choose from three groups of services known as "service areas". You can choose one, two or all three of these areas. You must at least select digital health services in order to gain access to municipal services via helsenorge.no, but you can choose the other two service areas as well if you wish.

It is possible to withdraw power of attorney at any time on helsenorge.no.