How to use Helsenorge's services

In order to use Helsenorge’s services, you must first give your consent to your health data being used. You can withdraw or amend this consent at any time.

Helsenorge offers a range of services to help you and your next of kin to keep track of your health situation, rights and treatment. 

Here you will find secure digital health services. Only you will have access to your health data, unless you give other people power of attorney to use the services on your behalf.

The services are currently only available in Norwegian.

Services provided at Helsenorge

​The following services are available on helsenorge.no. Some of these services are being tested and may only be available to certain people, regions, or regional health authorities.

Healthcare services

These are services where you can carry out actions yourself, without the assistance of a healthcare professional or anyone else.

Information in medical records and registries

These are services that give you access to data that is stored about you, in order to improve healthcare services and manage them in a better way, to make sure you receive better healthcare.

Other services external to helsenorge.no

These are services which are not Helsenorge services, but which are relevant and related to them, and which we therefore provide a link to.

Profile and settings

Once you have logged in, you will see your name at the top of the page. If you click on it, you will bring up a page with various settings. Here, you will find contact details, privacy settings, powers of attorney, and a log of previous use. If you are authorised to represent others on Helsenorge, you will be able to choose the relevant person using the person selector.

  • Events since the last time you logged in ("Dette har skjedd siden sist")
  • On whose behalf do you wish to use Helsenorge? ("Hvem vil du bruke Helsenorge på vegne av?")
  • Contact details ("Kontaktinformasjon")
  • Privacy settings ("Personverninnstillinger")
  • Power of attorney ("Fullmakter")
  • Usage log ("Logg over bruk")

A full overview can also be found in the article Services at helsenorge.no.

What if I don't want to use Helsenorge's services?

​Using the digital services offered on helsenorge.no is voluntary. If you do not wish to use them, you have several options depending on the service concerned.

Services provided on helsenorge.no

You can remove your access to the services provided on helsenorge.no, for example if other people also have access to your BankID or other log-in details.

You can do this yourself in Profile and settings ("Profil og innstillinger"), under Privacy settings ("Personverninnstillinger") which you will find in the top right-hand menu, or by filling in and submitting form number one below. You can also do this for children for whom you have parental responsibility.

You will then not be able to gain digital access to your health data on helsenorge.no, but you will still have access to services on behalf of others if you have parental responsibility or power of attorney to do so.

Please note that if you remove your access to the services at helsenorge.no, you will not automatically opt out of the summary care record as well.

If you wish to re-open the access, you must complete and submit the same form.

  1. For adults:
    Remove or re-open access to logged-in services at helsenorge.no (in Norwegian)
  2. For children under 16:
    Remove or re-open digital access to patient record on helsenorge.no for children under 16 (in Norwegian)

Withdraw acceptance of helsenorge.no's conditions of use

You can withdraw your acceptance of helsenorge.no's conditions of use (in Norwegian). If you wish to do this, you must first delete all powers of attorney and then withdraw your acceptance.

Patient record ("Pasientjournal")

You cannot opt out of the Patient record service itself, but you can remove your digital access to this service on helsenorge.no. You can also do this for children for whom you have parental responsibility. You can do the same by completing and submitting form number 1 (for adults) or number 2 (for children) below. Healthcare professionals will continue to have access to your health data via their systems.

If you wish to re-open the access, you must complete and submit the same form.

  1. For adults:
    Remove or re-open digital access to patient record on helsenorge.no (in Norwegian)
  2. For children under 16:
    Remove digital access to patient record on helsenorge.no for children under 16 (in Norwegian)

Read more about digital access to Patient records (in Norwegian).

Summary care record ("Kjernejournal")

You can remove your digital access to Summary care record on Helsenorge. You can also opt out from having a Summary care record.

If you have opted out of having a Summary care record, you can change your mind within 30 days and ask to have the data in your Summary care record restored.

If you subsequently decide that you would like a Summary care record after all, you must ask to have a new one created. The Summary care record will then not contain historical data about medicines or critical information about your health.

Read more about opting out from having a Summary care record (in Norwegian).

How is data about me processed on helsenorge.no?

Helsenorge.no has established stringent security requirements in order to protect the data that is stored about you.

Many of the services that are available on helsenorge.no collect information from regional health authorities in a secure manner, and then display it to you when you are logged in. These services do not store any data, and the information will disappear from helsenorge.no when you log out.

Other services require data to be stored on helsenorge.no, such as when you send a message to your GP or a hospital, and when you get a response from them.

Read more about privacy concerning the services at Helsenorge (in Norwegian).