Complaints and compensation claims

If you are not satisfied with the healthcare or social services you have received, or you have questions concerning your rights as a patient, you can file a complaint.

The Health and Social Services Ombudsman can assist you by assessing your case and providing advice and guidance.

The Health and Social Services Ombudsman

A man submitting a complaint on a computer

Right to complain

You have the right to complain if you believe your rights as a patient have not been upheld, or if you believe you have not received the health or care services you are entitled to.

Illustration: Eugenio Marongiu / Johnér Bildbyrå AB

Appeal form

All hospitals in the South-Eastern Norway Regional Health Authority (Helse Sør Øst) provide an online form for appealing a decision concerning your rights, except: 

  • Lovisenberg Diaconal Hospital (Lovisenberg Diakonale Sykehus) 
  • Diakonhjemmet Hospital 
  • Lillehammer Hospital for Rheumatic Diseases 
  • Betanien Hospital Skien 

Appeal form 

Your rights as a patient or next of kin

If you are struggling to find out what you are entitled to and who to contact, this overview can help you.

Reporting serious incidents in the healthcare service

You have the right to notify the Norwegian Healthcare Investigation Board of deaths and very serious injuries following incidents in the healthcare service. You can do this via Helsenorge.

The deadline for appealing a decision from Helfo is normally 6 weeks from the date you received the decision.

How to appeal a decision from Helfo

Health and Social Services Ombudsman

The ombudsman can help you with questions about health services and provide advice and guidance concerning your rights.