Do you need a doctor, medical attention, or someone to talk to?

To avoid exceeding capacity, emergency numbers must only be used by people who are acutely ill. If you have questions about the corona virus, you can find information at helsenorge.no, use chat (see bottom of page) or call the public information number at 815 55 015.

Foto: Mostphotos/Rattanachot Kasa

When should I contact a doctor?

  • If you're ill, stay at home.
  • If you are ill and need medical attention, or need individual health advice, contact your doctor via phone or electronically.
  • If you need urgent health care and your GP is not available, call the emergency out-of-hours clinic at 116 117.
  • For life-threatening illness or injury — call 113.

We recommend patients with chronic diseases who have forthcoming consultations or regular controls to keep their scheduled appointment unless informed otherwise. If in doubt, contact your doctor.

Contact your doctor via e-consultation

To relieve the telephone lines, you can contact your doctor via e-consultation. Not all general practitioners offer this, but an increasing number of doctors now provide e-consultations.

Consultation by phone or video

Some clinics may also offer consultations over the phone or by video, however there is no list of who offers these services.

To find out if your doctor or clinic offer this, you can

  • check your doctor's or clinic's website
  • send an e-mail to the doctor or clinic
  • call your doctor or clinic

Child Health Centres and the school health service, pregnancy and maternity care, Youth Health Centres and other public services

Do you need to talk to a midwife or public health nurse at the Maternal and Child Health Centre, school health service or Youth Health Centre?

Schools and kindergartens are currently closed for most, this also applies to the school health service. The Norwegian Directorate of Health has advised the municipalities to offer access to midwifes and public health nurses over the phone. If you are pregnant, a child, youth or parent, you can get in touch for advice and guidance or if you need someone to talk to.

Check the website of your municipality to see what they can offer, check also the subpages of the health centre, school health service or youth health centre.

Ung.no is the public information channel for youth, where professionals from different disciplines provide answers to many of your questions.

Family counselling

The family counselling service can help strengthen relations and curb conflict in these unusual times. This is perhaps more important now than ever, since many children and adults need to stay at home together all day long.

Most families are doing well at home and take good care of each other. But for families with challenging relationships, the situation can become even more challenging now that the children cannot go to school or kindergarten and the parents work from home or are temporarily laid off.

Here you can find an overview of the family counselling services available.

Questions about corona

If you have additional questions, you can find information about the coronavirus here on helsenorge's pages about coronavirus og by using the chatbot at the bottom of the page.

If you cannot find answers to your questions, you can call the information line at 815 55 015 (08:00–18:00 during the week and 10:00–16:00 on weekends).

You can also contact:

Do you need someone to talk to?

In tough times and when you need someone to talk to, or if you are worried about someone who might not be doing well, there is someone you can reach out to. Below is a list of helplines and chat services that can provide assistance.

Helplines and chat:

  • Kirkens SOS Norge is a 24-hour service over the phone and internet. Phone, SOS-message and SOS-chat. A fellow human being at Kirkens SOS (the Church's SOS) will listen and provide support and comfort to you in a situation of pain.
  • Hjelpetelefonen is a free-of-charge helpline operated by Mental Helse (mental health) for anyone who needs someone to talk to.
  • Sidetmedord.no is the web service of Hjelpetelefonen. At Sidetmedord.no you can share your thought and feelings with others who use the service or with employees at Mental Helse.
  • Foreldresupport (parental support) is a 24-hour phone and chat service for parents and caregivers who need help, guidance or need to vent their emotions, feelings and thoughts with someone.
  • Children of drug addicts (Barn av rusmisbrukere, BAR): barsnakk.no (chat) is for anyone who knows someone who struggle with substance abuse and want to talk about their experiences.
  • The National Association for the Prevention of Self-Injury and Suicide (Landsforeningen for forebygging av selvskading og selvmord, LFFS): LFFS Chat and phone. Reach out if you are thinking about self-harm or suicide, or if you seek advice on how to help a friend.
  • Rustelefonen is the is the national drug helpline, providing information and counselling service to the public. Experienced advisers will answer questions regarding alcohol, drugs and substance abuse. Both persons experimenting with drugs, parents and professionals are welcome to reach out anonymously.
  • Support line for crime victims: Anyone affected by criminal acts, either directly or as next of kin, can approach the support line for support, advice and guidance.
  • Pårørendetelefonen is an anonymous low-threshold service where you can meet people who themselves have experienced what it means to be close to a person who is abusing drugs.
  • Nasjonal rådgivningstelefon for pårørende is a helpline operated by the national association of relatives within mental health (Landsforbundet for pårørende innen psykisk helse, LPP).
  • Pårørendesenteret (chat/e-mail/phone) is a website for next of kin offering knowledge, tips and advice, as well as contact info for help locally and information on their rights.
  • Piosenteret.no (chat/phone/e-mail): A counselling service for young next of kin run by Pårørendesenteret (the center for next of kin) in Oslo. In this context, next of kin refer to anyone who is close to a person who struggles with serious or long-term illness, irrespective of whether their sufferings are psychological, physical or related to drug abuse.
  • PIO-Pårørendesenteret: Nationwide helpline for next of kin, irrespective of diagnosis. Operated by the center for next of kin (Pårørendesenteret) in Oslo.
  • Counselling on eating disorders (ROS) nettros.no: ROS is a nationwide interest organisation offering support, advice and guidance for those who are struggling or have struggled with an eating disorder and their relatives. ROS offers advice and counselling via chat, phone, e-mail.
  • Hjelpelinjen (phone/chat/e-mail): This is an anonymous helpline for advice and support to people showing signs of gambling addiction.
  • VO-helpline: The National Domestic Violence Helpline for anyone experiencing domestic abuse.
  • Protective Services for the Elderly: Guidance and help for people above 62 years of age people who are at risk of being or have been exposed to abuse. Relatives or others who suspect abuse of an elderly can also contact the helpline.
  • Nationwide helpline for victims of incest- and sexual abuse and their relatives: Supports incest- and sexually abused boys, girls, women and men, as well as the families and relatives of sexually abused persons.
  • DIXI Resource centre against rape: Low-threshold service for those who are or know someone who are subject to rape. Treatment is not provided but offer help for self-help.
  • Centre for sexually abused men (SSMM): Offer counselling to men who have been victims of incest and sexual abuse as a child or teenager, as well as their legal guardians, partners or next of kin of assaulted men.
  • The Church Resource Centre against Violence and Sexual Abuse: A clerical place of social gathering and counselling for women and men who have experienced violence and/or sexual abuse, with special emphasis on relationship-building measures.

Other useful websites:

Dinutvei.no is a national guide for assistance, information and available knowledge on violence in close relationships, rape and other sexual abuse. A question-and-answer service is available. The target groups are both those subjected or vulnerable to abuse, those using violence and those afflicted. Professionals, policy makers and organizations can also find information and use the guide as a source of knowledge.